Support

Find the answers to all your queries with our FAQs and troubleshooting guides, or call us on 1800 804 973 for assistance.

How to Use

Video guides to assist you with setting up and using your Britex machine on your carpet, upholstery, grout and tiles. 

Need help with a tricky stain?

Download our 'Stain & Odour Removal' guide.

Stain & Odour Removal Guide

We will email you our ‘Stain & Odour Removal’ guide for carpet cleaning tips on a variety of stains, from pet urine, coffee, red wine and even pizza! With Britex cleaning solutions, it’s like the mess never happened!

We collect personal information about you in order to deal with your requests and queries and to provide you with our products and services. Failure to provide some or all of the information requested may result in you being unable to purchase our products and/or services. Our Privacy Policy (located at britex.com/privacy-policy/) contains information about how you can contact us, access and correct your personal information and complaints handling. Your data may be shared with our group companies and other trusted third parties including service providers. We may also disclose personal information to overseas recipients.

Download our 'Stain & Odour Removal' guide.

We have also sent you an email with a link to the guide. 
Be sure to check your junkmail folder if you don’t receive the email shortly.