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FAQs

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1800 804 973 for assistance.

FAQs

Troubleshooting

General Cleaning

Like all deep cleaning machines, the Britex Deep Cleaner produces noise during cleaning. The machine features an industrial grade vacuum which is part of the reason it delivers such a powerful clean. The sound levels of the Britex machine have been tested independently and fall within the parameters of what is considered safe.  Britex sound levels are less than that of other household appliances such as a hair dryer or food blender.

For your comfort during cleaning you may choose to wear ear muffs. When the machine is resting on a hard floor surface, we suggest placing a towel under the machine to absorb some of the noise.

Yes, for optimum results we recommend that you vacuum your carpet prior to deep carpet cleaning. This way you can remove debris and objects from the carpet that may clog up the Britex Carpet Cleaning machine.

Use hot tap water. Water should be no warmer than the temperature you would have a shower in.

DO NOT USE BOILING WATER: Boiling water may melt internal hoses and plastics. Some carpet and upholsteries may also be negatively affected by very hot water. For wool carpets use only warm water.

The Britex is designed to clean most types of rugs & carpet, upholstery including fabric lounges, dining chairs, car seats and boat interiors and grout & tiles. Only use the appropriate wand attachments for the appropriate surfaces and floors.

We don’t recommend using The Britex Deep Cleaning machine for hard floor surfaces such as concrete, lino or wooden floors.

Most fabrics are safe with Britex. Always check for colour fastness by testing on an inconspicuous area first.

DO NOT USE ON: Natural fiber oriental rugs (silk or wool) hand loomed rugs, braided rugs, sisal or jute carpets, silk, suede, Haitian cotton, brushed corduroy, leather or non colour-fast fabrics.

Britex upholstery cleaner is safe to use on a wide range of fabric items.
If in doubt always check the care label and seek help from the manufacturer regarding the wash care instructions prior to use. Always check the colour-fastness by first cleaning a small inconspicuous area before proceeding with the entire chair.

Your carpet should only be slightly wet. It will be dry and safe within 2-4 hrs.

Cleaning Products

The Odour Blaster is an easy and effective way to eliminate foul odours from carpet, fabrics, drapery, upholstery tile, vinyl and more. It attacks foul odours at their source and its gentle formula means it’s safe to use even if you have small pets or little ones.

The Britex carpet detergent is safe for all our furry friends. The formula is low allergenic. It is recommended to keep your pets outside of the cleaning area until cleaning is done and fully dried

Yes, our machines and cleaning products are safe for people with allergies and asthma. Britex is endorsed by the Eczema Association, CSIRO and the National Asthma Council.

However, if you’re experiencing discomfort during cleaning, please cease use immediately.

It is a requirement when hiring that only Britex cleaning fluids be used in our machines. This is for the safety of the machine and your carpets, upholstery and floor tiles. Other non-suitable products will leave a nasty residue which can attract dirt and cause further staining. Britex products are designed to beautify, protect and deoderise your carpets, upholstery & floor tiles.

1 litre of our Britex carpet cleaning solutions and grout & tile cleaning solutions, will clean approximately 60 m² of carpet or floor tiles (or 3 average sized rooms).

Hire Cost

You can hire a Britex 3in1 Deep Cleaning Machine from as little as $38.60 for 24 hours from over 1,400 locations across Australia, including Bunnings Warehouse, selected Coles, Woolworths and IGA Supermarkets.

Machine Specifications

18kg without water included.

H x W x L (cm) 65 x 43 x 68 (From floor with Tank and Dome).

The hose length is is 2.8 metre

Carpet Cleaning & COVID-19

No. Those type of cleaning products can damage the machine’s internal parts and also your carpet and soft furnishings.

Only use Britex Carpet Cleaning solution in the machine. It’s been found to remove up to 99.95% of bacteria.

No they don’t. Britex Carpet Cleaner is a carpet shampoo, but like cleaning your hands with soap or washing your clothes with clothes detergent, it enables the physical removal of germs. These germs and bacteria can act as host to viruses. Read more here.

Yes. Government Agencies such as the Centers for Disease Control and Prevention in the USA have stated that cleaning any surface is an effective way to remove bacteria and germs, lowering their numbers and the risk of spreading infection. This includes soft porous surfaces such as carpets and rugs, using the appropriate equipment.

By deep cleaning your carpet you can help to remove the bacteria that can act as a host to a range of viruses. Infact our own research shows that using a Britex Carpet Cleaner with Britex Cleaning Solutions in a high traffic office area, reduces the bacterial load by up to 99.95%.

Of course when hiring and using Britex deep cleaners we encourage all customers to follow good hygiene practises such as wiping down the machine before and after use and washing their hands.

Britex Service Technicians across Australia will be disinfecting machines using disinfectant spray and/or wipes as we make our store service calls.

Our retail partners also have cleaning and hygiene policies in place during this time – customers should refer to their specific store for more information.

We are also requesting that when hiring our machines, our customers wash down machine surfaces before AND after use with a detergent and wash their hands thoroughly with soap after doing so.

Need help with a tricky stain?

Download our 'Stain & Odour Removal' guide.

Stain & Odour Removal Guide

We will email you our ‘Stain & Odour Removal’ guide for carpet cleaning tips on a variety of stains, from pet urine, coffee, red wine and even pizza! With Britex cleaning solutions, it’s like the mess never happened!

We collect personal information about you in order to deal with your requests and queries and to provide you with our products and services. Failure to provide some or all of the information requested may result in you being unable to purchase our products and/or services. Our Privacy Policy (located at britex.com/privacy-policy/) contains information about how you can contact us, access and correct your personal information and complaints handling. Your data may be shared with our group companies and other trusted third parties including service providers. We may also disclose personal information to overseas recipients.

Download our 'Stain & Odour Removal' guide.

We have also sent you an email with a link to the guide. 
Be sure to check your junkmail folder if you don’t receive the email shortly.